Whether go-live is weeks away or you are living with a difficult rollout, a focused review shows you what is really happening in your teams, so you can decide where to act.
RISE phases covered
A readiness review fits Readying and Involving. An adoption review fits Supporting and Embedding.
See how RISE worksWe examine the behaviours the change requires, the conditions supporting them and the evidence of what is happening in everyday work.
We look at leadership alignment, how well people understand the change, capability, available capacity and everything else already landing on the same teams.
Finding this out before go-live gives you time to act on it.
We look at the decisions and behaviours the change requires, how people experience them and what the evidence shows.
The aim is to separate the visible symptom from its possible causes, then identify useful action.
Before recommending anything, I want to understand the work people are being asked to change.
That means examining how tasks, decisions and handovers happen in practice, and identifying the obstacles and readiness conditions that matter. Six areas usually tell the story.
Do leaders describe the change, and what it asks of their teams, in the same way?
Do people know what is changing for them, and why?
Can people do the new work, with the tools and support they have?
Is there time to learn the new way while still delivering the day job?
What else is landing on the same teams at the same time?
Are the new decisions, tasks and handovers actually happening?
Conversations with leaders, managers and the people doing the work.
Appropriately designed for the question, the group and its size.
What your programme already holds, used before asking for more.
Working through the task with the people doing it, to see how the work really happens.
We agree the question first. The people involved and the reporting arrangements are settled before any information is collected.
A clear account of what is happening, written for the people who need to act.
What supports each finding, and what the evidence cannot tell you.
Who needs to act, what decisions are required and how progress could be reviewed.
Confidentiality includes how we handle small groups, so nobody can be identified from what they tell us.
You can take the findings forward internally, or discuss Change Adoption advisory with me.
Go-live is weeks away and every status report says green. Tell me what is changing and what you need to know. We will agree whether a review is the right step, and what it should cover.
